1. Return Eligibility Period
Customers may request a return within 30 calendar days after receiving an order.
To qualify for a return, the shoes or hats product must be unused, unworn, remain in its original condition, and be returned with all original packaging, tags, accessories, and included materials where applicable.
2. Return Location
Returns should be sent to:
1514 RAVENS CREST DRIVE
PLAINSBORO, NJ 08536
3. Return Authorization
Customers must contact customer service before sending any returned item.
Return authorization and applicable return instructions must be obtained before shipping the product.
Unauthorized returns may not be accepted.
4. Return Exclusions
A return may not be accepted when:
The product has been damaged through misuse or improper handling.
The product has been worn, altered, modified, or improperly used.
The product shows excessive wear or use.
The product is returned after the 30-day return period.
Original packaging, tags, accessories, or included materials are missing.
5. Return Shipping Costs
Customers are responsible for return shipping costs when:
The customer no longer wants the item.
The customer ordered the wrong item.
The customer ordered an incorrect quantity.
The customer provided an incorrect shipping address.
The product is returned without a quality-related issue.
When a return results from a defective product, shipping damage, or an incorrect item shipped, the reasonable return shipping cost will be covered.
6. Inspection of Returned Products
All returned products will be inspected after arrival.
Returns that do not satisfy the applicable return requirements may be refused or partially refunded where permitted by applicable law.
7. Refund Processing
After a returned item has been received and approved following inspection, an eligible refund will generally be processed to the original payment method within approximately 3 business days.
The time required for the refund to appear may vary depending on the customer’s financial institution.
8. Exchanges
Eligible shoes and hats may be exchanged for the same item when the original product is defective, damaged during shipping, or incorrectly shipped.
9. Damaged or Incorrect Orders
If an order arrives damaged or an incorrect item is received, customers should contact customer service within 7 days of delivery and provide photographs of the product and packaging for review.
10. Return and Refund Contact
For questions regarding returns or refunds, please use the customer service channels available on cibokia.shop.